Who We Are
FENALTO is operated by Guangzhou Fenalto Co., Ltd. in Guangzhou, China. In this policy, “FENALTO”, “we”, “us” and “our” refer to the business responsible for this website and the personal information submitted through it.
Information We Collect
We may collect information that you choose to provide, including:
- Your name, email address, telephone or WhatsApp number.
- Your company, professional role, country and project location.
- Project requirements, product interests, quantities, timing, performance needs and messages.
- Records of our correspondence and any updates you provide while we review or quote your project.
Our hosting and security providers may also process technical information such as IP address, browser type, device information, requested pages, timestamps and security events.
How We Use Information
We use personal information to:
- Review and respond to product and project enquiries.
- Recommend systems, clarify specifications and prepare or revise quotations.
- Coordinate project communication, documentation, production and delivery where you proceed with us.
- Operate, secure, maintain and improve the website.
- Meet legal, accounting and regulatory obligations.
We process this information to respond to your request, take steps towards a potential contract, provide agreed services, protect our website and business, and comply with applicable law. Where consent is required, you may withdraw it by contacting us.
International Processing
FENALTO supports international projects. Your information may be processed in China and in other countries where our service providers or relevant project partners operate. Privacy laws may differ between countries. Where required, we use contractual or other appropriate safeguards for international processing.
Retention And Security
Website enquiry records are normally retained for 24 months. We may keep information for longer where an enquiry becomes an active quotation or order, or where a longer period is reasonably required for business records, dispute resolution or legal obligations.
We use reasonable organisational and technical safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure, so please avoid submitting information that is not needed for your project enquiry.
Our enquiry forms use Cloudflare Turnstile to identify and block automated or abusive submissions. Cloudflare may process technical information needed to provide this security service.
Your Choices And Rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection or a portable copy of your personal information. You may also withdraw consent where our processing relies on it.
To make a privacy request, use our project form and clearly write “Privacy request” in the message. We may need to verify your identity before completing the request. You may also contact the privacy or data-protection authority available in your location.
Updates And Contact
We may update this policy as the website, our services or legal requirements change. The latest version will remain available on this page with its revision date.
Questions about this policy can be sent to info@fenalto.com. Please use “Privacy Request” in the subject line.
This website policy describes FENALTO's current enquiry-based service. Product orders, warranties, payment and delivery may be governed by separate quotation or contract terms.